1. Frequently Asked Questions About Seconded Collaborators

What is a seconded collaborator through Workynet?

A seconded worker through Workynet is a qualified collaborator made available to you quickly, fully operational, and supervised, while respecting the security and compliance of your business processes.

What types of profiles can you provide us?

We connect you with a wide range of reliable and experienced profiles: administrative assistants, sales representatives, accountants, coordinators, IT experts, concierges, and other specialists tailored to your needs.

What is the minimum and maximum engagement period for a collaborator?

The engagement period is flexible and defined according to the deliverables you assign to the collaborator. It has a minimum duration of one day, so it is up to you to define a mission that makes this day productive.

Can I replace a collaborator during a mission without interrupting the service?

Yes, we provide rapid replacements to ensure continuity of your missions, within a maximum of 72 hours and often immediately.

How do you ensure flexibility for my occasional or seasonal needs?

We offer complete flexibility: the work order, which defines the actions and deliverables of your collaborators, will specify all the particularities within reasonable limits.

Can collaborators work on-site or only remotely?

By definition, the collaborators we connect you with maintain full autonomy in their methods and work. You can arrange for their intervention without any contractual obligation for them to be physically present.

How is the confidentiality of information shared with collaborators ensured?

Collaborators are selected for their digital maturity and mastery of best practices. They are also accustomed to maintaining confidentiality and commit to doing so by signing a clause upon joining our network.

Do you comply with international labor standards?

All our collaborators work under conditions that comply with international standards and applicable regulations.

2. Mission Process and Management

How is a collaborator selected and integrated?

We select, train, and integrate each collaborator so that they become quickly operational and perfectly aligned with your needs, without charging you for this service.

What steps ensure that a collaborator becomes operational quickly?

A thorough needs analysis, targeted training, and structured onboarding ensure immediate action. Diplomas, references, and intellectual abilities are rigorously verified.

How do you define missions and processes if they are not yet established?

If your processes are not yet defined, we guide you to a specialized partner or adapt the missions to the built-in standards of your CRM or ERP.

How do you monitor the activity and performance of collaborators?

As such, we act as your point of contact as well as that of the collaborator. A foundation of trust is established, and we have a system that allows us to evaluate their skills.

Can collaborators contribute to improving internal processes?

Yes, collaborators can suggest improvements and best practices to optimize your internal processes. Most of them have extensive cross-industry experience.

How do you adapt missions according to the evolution of my company?

We adjust missions in real time, adapting work orders according to your needs. Our expertise allows us to act as a permanent advisor to support your company’s growth.

3. Costs and Benefits

What are the costs associated with seconded workers under the established contract?

Les coûts incluent la mise à disposition du collaborateur ainsi que tous les moyens qu’il déploie pour assurer le bon déroulement de la prestation.

Are there any additional fees for setting up the collaborators?

No, there are no additional fees: only the actual time spent by the collaborator on handover or training is billed.

What advantages does Workynet offer compared to traditional recruitment, temporary staffing, or freelancers?

Workynet combines speed, flexibility, continuity of missions, and cost control, while eliminating administrative burdens and the uncertainties associated with traditional recruitment, temporary staffing, or freelancers.

How can I optimize my budget while ensuring performance and security?

By entrusting your missions to Workynet, you optimize your budget through qualified collaborators and the high-performance tools they provide. You define the tasks they accomplish on a daily basis.

Does the cost include continuous monitoring and maintenance of IT tools?

Yes, the cost includes continuous monitoring and maintenance of IT tools, carried out by both the collaborator and their IT partner.

Regarding discretion, what are the benefits and guarantees?

Our collaborators are carefully selected and sign a confidentiality agreement. Continuous monitoring ensures the protection of your sensitive information.

4. IT Support and Assistance

Who provides IT support for the collaborators’ tools and software?

IT support is generally provided by the collaborator, who must maintain a responsive support contract with their managed services provider.

How quickly are technical or security issues addressed?

Response is immediate, as we enforce a minimum response time. For Internet connectivity issues, each collaborator must have at least two connections.

Can I provide training for my teams on the deployed tools and processes?

Yes, collaborators are happy to conduct training for your internal teams to help them master the deployed tools and processes.

How do collaborators manage updates, patches, and backups?

They continuously manage updates, patches, and backups with their IT partner, ensuring system security, performance, and availability even outside mission hours.

Can I use the same IT provider as the collaborator?

Yes, you can and we strongly recommend it if you don’t already have one. Harmonizing your IT system is essential for smooth process flows.

Can my company’s employees benefit from support?

Yes, your employees can access support within the limits defined by the contract with the selected IT partner.